If the faulty item is less than 7 days old. We shall arrange a courier to collect the item and replace with a new one.
PLEASE NOTE: All our items are BRAND NEW supplied from the UK. As you are probably aware, Makita tools can be made in Japan, China and even the UK. We have included some pictures below of the product ID tags to show the genuine origin of the tools. PRODUCT PACKAGING: To keep the tools as keenly priced as possible, we often, as do most dealers; swap the kits around from kit to kit. We also sell batteries, chargers, machines and cases taken from larger kits.Therefore it is not often your product will be supplied in the original manufactures cardboard box. If this is an issue, please let us know, as we do often carry individually boxed units. Design and Development by WINDD, Web INnovating Development And Design.